Sunday, May 27, 2018

10 Common OnePlus 6 Problems & How to Fix Them

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The OnePlus 6 is a good phone with plenty to like but it isn’t perfect. Following the release, we’re starting to see complaints about OnePlus 6 problems. With that in mind, below is a list of common problems you may experience and how to quickly fix them.


Luckily, you can easily fix most of these OnePlus 6 issues from home. You won’t need help from a carrier retail store or have to browse the OnePlus forum for hours. Then, we’ll continuously update this post with helpful information and fixes as they become available.


Read: 10 Best OnePlus 6 Cases


It’s still a worthy replacement for the OnePlus 5 or even the 5T, but just know that some issues will need attention. We’ll walk you through some of the biggest complaints, and offer fixes or resources to address them.



This is by far the best OnePlus phone ever released. However, we’re already seeing a lot of complaints at the official OnePlus forum, and popular sites like XDA Developers. Everything from GPS issues, WiFi drops, charging issuescamera complaints, missing featuresBluetooth fails, and average battery life.


The phone is still brand new and we’re expecting some early software updates to tighten up the experience, squash some bugs, and improve camera and battery performance.


How to Fix OnePlus 6 WiFi Problems


With every new phone release, we hear complaints about WiFi. From poor connectivity, drops, to even 5GHz not working right. We had similar issues on the OnePlus 5T that the company fixed, but some might be back for the OP6.


Before we begin, make sure to head to Settings > about phone > and check for updates and install any new software. There is a day-one (or week one) update ready and waiting the minute you take it out of the box.


Read: How to take a Screenshot on the OnePlus 6


If you’re still having WiFi problems we have a few suggestions. For one, try turning it off and back on inside settings on the phone. It’s also a good idea to power down your WiFi router at home for a few minutes and turn it back on. Another option is to head to Settings > WiFi and forget your wireless network. Then search again and reconnect, put in the password, and try it again. This completely resets the connection between your phone and WiFi and hopefully fixes your problem.


OnePlus is very quick when it comes to updates and bug fixes, so if WiFi issues remain just wait a few weeks for a fix.


How to Fix OnePlus 6 Bluetooth Problems


WiFi isn’t the only one, as we hear complaints about Bluetooth with every new phone too. With a vast array of devices trying to connect issues are bound to surface. We’re already seeing car audio, Bluetooth, and radio complaints.


The biggest complaint is Bluetooth in cars, where the phone simply won’t connect. For one, the OnePlus 6 connects but the phone icon is greyed out. If so, turn off HD calling in settings, as a few users claim that fixed the problem. Another idea is to simply reboot your phone, or restart your car and stereo. Bluetooth is always a little tricky, so try to forget all pairings and start over and see if it goes away.


Basically, unpair everything and start over. If more reports continue to surface we’ll update with more information.


OnePlus 6 Apps Aren’t Fullscreen (or Notch problems)


There are two screen issues a lot of people will face. Apps not being fullscreen thanks to the long and skinny design, or app content getting cut off by the notch. There’s simply no way around this until app developers support the notch in the OnePlus 6 screen. That, or you install the Android P beta which takes it into account. Most devices have some sort of “fullscreen mode” toggle, which you can find in settings.


A prime example is YouTube, it doesn’t use the entire display. However, you can pinch to zoom and it will expand to fullscreen mode. Give it a try and enjoy that 6.3-inch screen.


How to Fix OnePlus 6 Face Unlock Problems


One of the best features on the OnePlus 6 is the blazingly fast face unlock. It doesn’t work the same way Apple’s iPhone X does, but it’s extremely fast and accurate. Well, as long as you’re not having problems.



There were a lot of inconsistency issues with Face Unlock on the OnePlus 5T, but we’re not seeing any complaints yet for the 6. However, some users will likely run into a few problems.


No matter what update you’re running, redo the face unlock process to get rid of any weird issues or failures. Simply delete your registered face and redo the recognition process. Take it slow, and make sure you complete the scan in a room with a lot of light, or preferably outdoors. This gives it the best recognition possible and will help the phone register your face in less than ideal situations.


How to Fix OnePlus 6 Fingerprint Scanner Problems


Are you having problems with the fingerprint scanner? Typically we see reports that it won’t recognize a finger, or owners are getting false readings when the phone is in their pocket. Causing the battery to drain faster than it should.



Go to Settings, tap the search icon and type in Pocket Mode. This is an option setting you can enable if you keep getting false readings from the scanner in your pocket or a purse.


As for regular fingerprint scanner problems, you need to start over. If it’s not registering your finger we recommend deleting any saved prints. This is especially true if you’re using a case and put it on after you setup your fingerprints. A case will change the angle of the scan and may impact performance. Add fingerprints to your device after you install a case. You can also try registering the same finger twice. We hear that fixes issues for a lot of users. That, or just use Face Unlock.


How to Fix OnePlus 6 Audio Problems


Another relatively common complaint is regarding audio. From the speakers overall, ringtones, or while watching videos. Honestly, we’re not sure why, because it all works fine here. Of course, everyone uses their phone differently. That said, we are seeing several complaints about ringtone volume being way too quiet. It changed thanks to a recent update, so let us know if you’re still dealing with this.


Our only real advice for audio problems is to make sure you’re on the latest software, or RMA the device and get a replacement from OnePlus if it’s that bad.


OnePlus 6 Missing Features


We’re already starting to see complaints that the OnePlus 6 is missing features people typically enjoy on OnePlus devices. Most notably, the Always-On Display option in settings disappeared with a recent update. This is something early adopters enjoyed, but now it’s gone. We’re waiting to hear from OnePlus on the situation. Most likely they’ll bring it back with another update, as they possibly found a last-minute problem.


Then, things like battery percentages in the notification bar and a few other customization features from the OnePlus 5T are completely missing. This is probably thanks to the notch in the screen. OnePlus is quick to offer software updates, add or remove features, and patch problems. So, just be patient as the phone is brand new, and they’ll iron things out shortly.


How to Fix OnePlus 6 Battery Life Problems


It’s a never-ending cycle. Every new phone arrives with complaints over battery life. That said, we’re seeing a lot of them about the OnePlus 6. There’s a massive thread at the official forum full of details, help, and advice.


With a big 6.3-inch screen and a 3,300 mAh battery, you can expect average battery life. As an example, the Galaxy S9+ has a 3,500 mAh battery and a smaller 6.2-inch screen. It’s just what OnePlus chose to use.



However, if you are noticing actual battery life problems, something might be wrong. Go into settings and make sure an app isn’t draining your juice. Head to Settings > Battery and see what’s at the top of the list. Typically Android system, Android OS, or the screen is at the top. If there is something else at the top, like Face Unlock, something isn’t right. Uninstall it, disable the app, or tap on it and hit “Force Close” to kill an app that’s draining the battery. Or, try a quick and simple reboot.


We also recommend customizing location settings, turning the screen brightness down to around 40% or automatic, and closing big apps you no longer need.


General OnePlus 6 Problems & Bugs


Of course, some users may have other small problems here and there. If you’re running the Android P beta, you’ll experience other issues because it’s early developer software. Head to the OnePlus Android P forum for more help. Or, check out this early list of Android P problems and fixes.



For any and all other problems, the first step is to quickly reboot your OnePlus 6. Whether that’s screen glitches or rotation, lag, app crashes, or other minor things, try rebooting your phone. Actually, you can fix almost all little problems by rebooting the phone. Simply long-press the power button, and hit “restart”.


This is by far the best solution to any minor issue. If the phone is completely unresponsive push and hold the power button, and hold it down for 10 seconds. This forces the OnePlus 6 to do a hard reset and reboot. It won’t erase anything, but it’ll give you a fresh start.



For now, if you’re experiencing any other crazy problems we recommend reporting it at the OnePlus forum, and wait for the next few Android 8.1 Oreo updates. It will have a slew of early improvements and bug fixes. Or, download and install the Android P beta.


How to Factory Reset the OnePlus 6


In closing, if you are experiencing major problems or can’t find a solution to something, try a factory data reset. This is the last resort and will erase everything, but it can fix most problems. Backup anything important, then follow our steps below.



Head to Settings by pulling down the notification bar and hitting the gear-shaped icon near the top. In settings scroll down to Backup & reset and then tap Factory Data Reset. The phone will reboot a few times, erase everything, and boot up fresh and ready to go. This will give you a completely fresh start, and often solves pesky problems.


What’s Next for the OnePlus 6?


So what’s next for you and your phone? Well, a few updates during the first few months of its arrival, then a quick update to Android 9.0 P later this year. OnePlus is a small company and they’re extremely fast when it comes to software updates. We’re expecting several bug fixing updates in June and July, new features, then Android P shortly after Google releases it to the public.


The OnePlus 6 is on the short list of devices that are capable of running the Android P beta already. So, try that if you want, or wait for the official update around August or September.


Read: Android P: What’s New & What to Know


In the meantime, stay tuned to the official OnePlus forums for more information, incoming updates, and other helpful advice. As soon as new software arrives to fix any of these problems we’ll update this post.

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