Monday, March 13, 2017

10 Common Galaxy Nougat Problems & How to Fix Them

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The Samsung Galaxy Android Nougat update is causing problems for Galaxy S7 and Galaxy S7 Edge owners and today we want to provide some potential remedies to those in need.

Last year, Samsung put its Galaxy S7 Android 7.0 Nougat update into a beta program for select testers in select regions around the world. The beta let users try features ahead of the official release. It also helped Samsung squash potential issues.

The official Samsung Galaxy S7 Android Nougat update is out of beta and it’s rolling out to devices around the world. And while many users are enjoying the fruits of Samsung’s labors, others are running into issues with their version of Android 7.0 Nougat.

Samsung’s Android 7.0 Nougat update is far from perfect. In fact, the company’s already rolled out a bug fix update to the Galaxy S7 to address some of these early bugs and performance issues. Despite its efforts, many people are still experiencing problems.

While we wait for Samsung (and its partners) to roll out new versions of Android Nougat (it’s still unclear if Samsung will roll out Android 7.1.1 or Android 7.1.2), we want to help you manually fix your Samsung Galaxy Android Nougat problem.

This guide takes a look at the most common Nougat problems affecting Galaxy S7 and Galaxy S6 Nougat users and offers fixes for those issues.

The current list includes fixes for bad battery life, broken Wi-Fi and busted Bluetooth and we expect to add more as more people, and more devices, get Android Nougat.

How to Fix Galaxy Nougat Installation Problems

We’re seeing complaints about the Android Nougat download and installation process. Installation issues are fairly common and there are a few things to try in an effort to jumpstart your Nougat install.

If your download gets stuck, try pausing/restarting it. If that doesn’t help it along, check your internet connection.

You’ll want to be connected to a high-speed Wi-Fi network when you sit down to install Android 7.0 Nougat on your Galaxy smartphone.

If you’re positive it’s not a problem with your Wi-Fi connection, try restarting the device. If your device is completely frozen, take a look at this guide. It will show you how to force restart a Galaxy device.

If you’re still having issues with the OTA, you can also try sideloading the appropriate Nougat firmware for your device. You do so at your own risk.

How to Fix Galaxy Nougat Battery Life Problems

Abnormal battery drain is an extremely common Android issue we’re seeing various complaints from Galaxy smartphone users as we push deeper into the year.

If you installed Android 7.0 Nougat within the past two days, give it another day or two. Sometimes it can take a couple of days for the battery to settle in. If after two to three days the battery is still behaving badly, you’ll want to take action.

We’ve put together a list of fixes for Samsung Galaxy S7 and Galaxy S7 Edge battery life problems. These are proven fixes and they could help you turn around your bad battery life in a matter of minutes.

You’ll also want to take advantage of the Android Nougat’s new features. Samsung’s loaded it up with functions that could help you improve your battery life. For more on those, take a look at our Galaxy S7 Android Nougat walkthrough.

How to Fix Galaxy Nougat Wi-Fi Problems

If you start running into Wi-Fi issues after installing Nougat on board your device, don’t fret. There’s a good chance you’ll be able to solve your issue within a matter of minutes.

The first thing to do is to perform a quick restart of your device. Power it off, turn it back on, see if that helps to establish a better connection. If that doesn’t help, and it might not, you’ll want to investigate your connection.

First, we recommend unplugging your router for a solid minute or so. Plug it back in and check your Wi-Fi connection.

If you can’t take this step because you’re in a public place, or if you’re sure it’s not a router issue, try these fixes.

Head into your Settings and take a look at your stored Wi-Fi connections. From there, you’ll want to Forget the network that’s giving you problems. You’ll need to reenter your password so make sure you have it handy.

If that doesn’t help fix your issue, you should boot your Galaxy device into Safe Mode. Safe Mode disables third-party apps and that could help you narrow down the cause of your Wi-Fi issues.

These links will show you how to flip on Safe Mode on the Samsung Galaxy S7 or Samsung Galaxy S7 Edge.

How to Fix Galaxy Nougat Bluetooth Problems

We’re already hearing about an assortment of Galaxy Android Nougat Bluetooth issues and we expect these complaints to get louder as the update picks up steam.

Bluetooth issues are extremely common and they can be extremely difficult to fix. Here are a few things that’ve worked for us in the past.

First, try turning Bluetooth off and on. Believe it or not, this has worked for us in the past and it could work for you.

If it doesn’t, you’ll want to go into your device’s Settings and forget the Bluetooth connection(s) giving you issues. Head into your Settings, select the appropriate Bluetooth connection and tap on Forget. Try reconnecting to the Bluetooth device.

If forgetting the connection fails you, try booting your device into Safe Mode. Again, Safe Mode disables third-party apps which can help you isolate troublemakers.

How to Fix Galaxy Nougat Cellular Data Issues

If you’re experiencing cellular data issues after installing Android Nougat on your Galaxy device, the first thing to do is a simple reboot. Power down your device and power it back on.

If the simple reboot fails to improve your connection, you’ll want to check online to see if there is an outage in your area. Check your carrier’s social media page/customer support line to see if something is going on.

If that doesn’t work, try switching the device to Airplane Mode. This will kill all of your connections. Flip it off and see if that reestablishes the connection.

Next, try flipping LTE off and on to see if that gets things moving. If it doesn’t, we recommend booting your device into Safe Mode to see if it’s an app or service causing the problem.

How to Fix Galaxy Nougat Random Reboots

Surprise, random reboots are already affecting some users after the Nougat release and we expect plenty more complaints in the weeks ahead.

If your device starts randomly rebooting, there are a few things to try before getting in contact with Samsung and/or your service provider.

First, try restarting your device. If you haven’t restarted it in awhile this could be effective. If that doesn’t help, try updating your applications.

We also recommend clearing App Data and Cache. In order to do that, you’ll need to go into Settings and then Applications.

How to Fix Samsung Galaxy Nougat GPS Issues

GPS issues are extremely common problems on Galaxy devices and we’re starting to see Nougat users complain about wonky GPS connections.

First, try toggling GPS off through your settings. This should refresh the connection and it could iron out any issues you’re seeing.

If that doesn’t work, try restarting your device. A quick restart has been known to set connections straight. Next, try toggling Airplane Mode on and then off to see if that jumpstarts the connection.

If those simple fixes fail you, it’s time to spend a little more time trying to solve your GPS problems.

If you’re having issues with Google Maps, go into Application Manager and select Google Maps from the list of applications. Select clear cache. You might also try updating Google Maps if you haven’t done that in awhile.

If that doesn’t work, you’ll need to boot into Safe Mode to check to see if another app is causing the problems with your GPS.

How to Fix Galaxy Nougat Black Screen Issues

An unresponsive black screen bug impacted many Galaxy smartphone users running Android Marshmallow. Unfortunately, it looks like the problem exists on Nougat as well.

If your screen goes black and becomes unresponsive to touch, there are a few fixes to try before getting in contact with Samsung.

First, perform a hard reset. Hold down the device’s power and volume down buttons until the phone reboots itself. If that doesn’t work, let’s try something else.

Try holding down the power, home, and volume up buttons. If you hold them long enough you should see a Samsung logo and a recovery menu.

From there, use the device’s volume up button to highlight the Reboot system now option and then hit the power button to select it.

If that doesn’t work, try letting your device’s battery run out. From there, plug it into a charger and leave it plugged in for an hour or more before taking it off.

How to Fix Galaxy Nougat Sound Problems

If you start noticing issues with your device’s sound (non-existent, muffled, etc) after installing Nougat, here are a few things to try.

First, make sure your speaker grille is clean. Check for debris. If you find some, clear it and check to see if your sound is working properly again.

If that doesn’t help, try a simple reboot. Power the device down and then power it back on to see if that helps.

If you’re experiencing sound issues within a specific app, check for an update. If one is available, download it to see if solves the issue.

How to Fix Galaxy Nougat Camera App Issues

Some Android Nougat users are experiencing issues with the camera application. Sometimes the app stays black, other times it crashes.

The first thing to try is a simple restart. Power down your device and then power it back on. Open up the camera app to check if it’s stable.

If that doesn’t help, we recommend going into your applications via Settings to clear the camera app’s cache and data.

How to Fix Galaxy Nougat Problems If Nothing Works

If there isn’t a bug fix update available for your device and you’ve scoured the internet (check out our list of resources for another site or forum) but still can’t find a fix for your Galaxy Nougat problem, you’ll need to take things to the next level.

If you can’t seem to get a handle on your Nougat problem, you might try wiping your device and starting from scratch. Just make sure you backup all of your important information before doing so.

To factory reset your Galaxy device, go to Settings > General management > Reset > Factory data reset > Reset Device > Delete All. This will completely wipe your device so, again, make sure everything is backed up.

If a factory reset doesn’t work, you’ll want to get in contact with Samsung customer service or your carrier for assistance.

3 Reasons Not to Install Galaxy S7 Nougat & 6 Reasons You Should

Install Nougat If You Want Better Security

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Install Nougat If You Want Better Security

Let’s start with some basics.

If you value your security, and most of you probably do, you’ll want to think about installing the Galaxy S7 Nougat update soon after it arrives for your device. 

Every month, Google and Samsung release important security patches for Android devices. The Galaxy S7 and Galaxy S7 Android Nougat updates should bring the latest security patches to your device.

Samsung’s initial batch of Galaxy S7 Nougat updates delivered the company’s January security update while upcoming updates could deliver the patches from the February security update. You can read more about their contents on Samsung’s website

If you failed to download or receive an older security update (December, November, etc), the patches from those updates might be baked into your version of Nougat. If not, you might be forced to install them manually before you can download Nougat. 

On top of the patches, Samsung’s Galaxy S7 Nougat update brings Samsung Pass, a way to secure your identity using biometric data rather than entering your password or ID. 

Samsung Pass is like a master key for your various logins and it relies on Galaxy S7’s fingerprint scanner. The biometric data is encrypted and stored safely by Samsung Knox.

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