Saturday, January 28, 2017

5 Common Apple TV Problems & Fixes

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The Apple TV is the center of your entertainment system and even the center of your connected home now the HomeKit is a major part of the Apple ecosystem. Here’s how to fix the most common Apple TV problems.


On the surface, the Apple TV looks like any other streaming box, but it connects into other Apple devices and it connects to many other parts of your home.

The Apple TV controls your Hue lights, lets you play games and download apps as well as acts as an easy way to stream your iPhone or MacBook to your TV using AirPlay.

Read: 34 Apple TV Tips & Tricks

Even with a proper setup, you may quickly run into Apple TV problems that could be related to your home WiFi, your home theater setup or simply streaming movies not streaming.

Here are the most common Apple TV problems and how to fix them so you can play apps, stream movies or mirror your iPhone or MacBook to your TV without calling Apple.


How to Fix Apple TV WiFi Problems

Apple TV WiFi problems are one of the most common issues that you will experience. This could easily be related to your home WiFi network or it could be that your Apple TV is too far away.


Common Apple TV WiFi problems include;

  • Can’t find WiFi network

  • Unable to join WiFi network

  • Can’t access the Internet on Apple TV

  • Frequent disconnects and buffering.

To fix these problems, first, navigate to Settings > Network and see if an IP address is showing up.

If there is no IP address you need to turn your router off for a minute and to restart your Apple TV.


To restart your Apple TV, navigate to Settings > System > Restart. To power cycle your router, unplug it from power.

In cases where your Apple TV connects to WiFi, but it is not staying connected or constantly waiting to download more of a show you may have a poor signal. You may need to move the Apple TV out of a cabinet or move your router closer. You may also need to look for a whole home WiFi system.

How to Fix Apple TV AirPlay Problems

AirPlay lets you stream your iPhone, iPad or MacBook screen to your TV. It’s an awesome way to use the TV as a display when it works. This is a useful tool, but one that can cause many problems.

The first thing to do if you cannot use AirPlay is to make sure your iPhone and Apple TV are on the same network. If you connect to a different one by accident or your iPhone is on cellular it will not work. Go to Settings and see if your home WiFi network shows up on both of your devices.

iPad AirPlay

Another issue is that you may not see the AirPlay logo in the video app you want to stream. If that is the case, the app may not support AirPlay. This is common in some sports apps and in some TV apps where the company doesn’t allow you to watch on a larger screen.

If that’s not the case check your Apple TV settings. You can also check to see if AirPlay is enabled on your Apple TV by heading to Settings > AirPlay and make sure that the feature is turned on.

In cases where AirPlay stutters or lags, it could be that your iPhone is too far from the Apple TV or that the lag is related to streaming instead of to AirPlay.

How to Fix Apple TV Video Problems

If you cannot stream content from apps or there are other video problems you aren’t alone. Occasionally there will be video without audio or audio without video.


Before you take any drastic options, restart the stream. This may fix the issue in just a few seconds. If that doesn’t work, make sure the HDMI cable is connected on both ends and if possible try a different HDMI cable.

You can also check the Apple TV resolution. To change the resolution that your Apple TV displays, navigate to Settings > Audio and Video > Resolution.

Most users will see it set to Auto. This works in most cases, but you can also change it to the resolution your TV supports.

How to Fix Apple TV Audio Problems

When it comes to Apple TV audio problems there is an easy solution to start with. Just as with video issues, restart the stream before you do anything else.


Double check your connections to the Apple TV and your TV. This could be HDMI or it could be an optical cable. Make sure these are all connected, including connections to an audio receiver or soundbar. You may want to switch inputs to see if your Apple TV audio comes back. Of course, you should also check that your volume is turned up and the TV is not muted.

How to Fix Apple TV Remote Problems

The Apple TV remote is certainly a key part of using the Apple TV. When you have remote problems, you may not be able to use the Apple TV. Before you have any issues, it’s a good idea to set up the iPhone Remote App to control your Apple TV.


One Apple TV remote problem is that it is no longer paired. Make sure the remote is charged for 30 minutes. Then put your remote within 3-inches of the Apple TV and hold the volume up and menu button for five seconds to pair. Once this is done, unplug the Apple TV from power for seconds. Plug it back in and then try your remote again.

Here are other minor Apple TV remote problems that you can check out.

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